It is one simple element: "It not about the service they provide it’s about the person who has provided the service"
I genuinely love my hair stylist she is funny and talented
and always on the mark when it comes to my color. She has humor, great stories and has more
confidence in her talents than seems possible. She is busy but never lets me see just how
busy she is and her salon is one of the hottest places in DC. She is damn good at her job but not just because she
makes me look great but because she makes me feel great. When I arrive for my appointment I’m greeted
by name by her receptionist, in a place so busy and large this always amazes me
and yet the friendliness makes me feel calm and welcomed.
This complete and genuine customer service is given to me
throughout my visit in her salon. The
reality is I hate going to have my hair done it is a chore of such magnitude I
can barely tolerate the thought of it and yet I continue to go back. Why? It is definitely not about the service they
provide, I can get that anywhere, it is however all about the people who
provide me the service.
So the next time you are wondering why your business just doesn’t
seem to have the customers you think it should have or you can’t seem to figure
out the secret to success. Take the lead from my stylist and her team. Genuine customer service is still the name of
the game. You are the brand of your
business so be the top brand.
Ten steps to great customer service:
- Be Genuine
Be Truthful
- Be Assertive
- Be Professional
- Be Attentive
- Be Helpful
- Be Useful
- Be Fair
- Be Compassionate
- Be Friendly
To learn more about taking your business to the next level of success. Feel free to connect with me.
Cheers,
Toni
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